In today's digitally transformed business environment, cybersecurity is no longer just a buzzword; it's an absolute necessity. However, when it comes to cybersecurity, different individuals within an organization might have varying perspectives on its significance. To shed light on the importance of cybersecurity and what constitutes basic security hygiene, SmarterMSP recently had a conversation with an expert from Barracuda Managed XDR. In this blog post, we'll delve into the insights provided, offering expert tips for Managed Service Providers (MSPs) to effectively communicate cybersecurity's importance and safeguard their clients from the ever-evolving cyber threat landscape.
Why is Cybersecurity Crucial for Businesses Today?
Digital transformation and the rise of hybrid work have ushered in a new era of efficiency and collaboration for businesses. Regardless of their employees' locations, companies can now operate seamlessly. However, this transformation has also exposed them to increasingly sophisticated cyber threats. Furthermore, the shortage of cybersecurity talent amplifies this problem. As a result, many businesses are turning to MSPs not only to manage their IT infrastructures but also to defend against these evolving threats.
MSPs: Going Beyond the Basics
While many MSPs already offer security services as part of their offerings, cybersecurity is not a one-time solution—it's a continuous journey. It requires more than standalone security products to meet the complex security needs of modern businesses. To illustrate this point, we can draw an analogy to home security. Locking your doors and windows can deter opportunistic burglars, but businesses require a multi-layered approach to security. When a threat actor manages to bypass initial defenses, a system must be in place to detect and respond to the intrusion promptly. This concept is what constitutes basic cybersecurity hygiene.
The Five Pillars of Basic Cybersecurity Hygiene
As an MSP, we outline five key steps that constitute basic cybersecurity hygiene for MSPs:
Identify Critical Assets: Many businesses are unaware of what their most critical assets are. MSPs play a crucial role in helping them determine what needs protection. It's not just their ordering system or customer relationship management; their website and eCommerce platforms are equally vital.
Build Defense Layers: A defense-in-depth strategy with concentric rings of security should be in place to protect critical assets. This strategy is akin to the "cyber kill chain" concept, where multiple layers of security form a robust defense.
Visibility and Monitoring: To detect and respond to cyber incidents, visibility into the environment is essential. Monitoring allows MSPs to identify issues promptly. Without it, threats can go unnoticed for months, with an average detection time of 197 days.
Reduce Response Time: With proper visibility, response time can be significantly reduced, minimizing the impact of cyber incidents.
Framework Standardization: MSPs should adopt a framework that encompasses people, processes, and technology. Frameworks like NIST provide a roadmap for security investments over time, allowing customers to measure themselves against established standards.
Conveying the Message to Clients
Cybersecurity can be a complex topic, and there's no one-size-fits-all solution. To effectively communicate its importance and basic hygiene principles to clients, MSPs can draw parallels with securing a home, making the concepts more relatable. By using this analogy, MSPs can help clients grasp the significance of cybersecurity and encourage them to invest in safeguarding their digital assets.
In conclusion, cybersecurity remains a top priority for businesses of all sizes. By understanding and implementing basic cybersecurity hygiene, MSPs can play a pivotal role in securing their clients' digital environments. It's not just about providing security products; it's about embarking on a continuous journey to protect against ever-evolving cyber threats.